TERMS & CONDITIONS

Product and Service Details

We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All sizes are approximate. We cannot guarantee that colours and details in images are accurate representations of the product.

Stock availability information on the website is the latest updated record but may not be totally current and does not guarantee that stock is available. Delivery dates and stock due in dates do not form part of any contract with us and we cannot be held liable for any losses whether direct or indirect if your order is delayed or not delivered by any dates that may have been given by us.

The goods we sell are for consumers for general domestic use only and must be used for the intended purpose. All products carry a first-year manufacture’s guarantee. However, this does not cover accidental damage or misuse of the item. If the product is taken outside of the UK it will invalidate the warranty.

 

Placing and order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment
method. The contract enters into force when the amount payable is transferred to the bank account of the online store. If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

 

Payment

Your debit or credit card is charged for the whole amount of the order when the order is created. The card may be immediately refunded for the value of any items cancelled on the order at any time up until when we despatch the items to you. If the entire order is cancelled and no items are despatched, then any charge for handling and/or delivery will also be refunded. Title in the goods held in stock by the company transfers to the customer once payment has been received in full. The goods will be labelled accordingly and delivered on an agreed date.

 

Fraud Protection

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

 

Personal Data

The personal information that Ambassador of Design OÜ collects from you is used to operate our business and improve our service to customers. We use your data to fulfil your orders and to provide you with information about our products and services.
Please refer to our privacy policy for more information.

AMBASSADORS OF DESIGN OÜ is the chief processor of personal data, AMBASSADORS OF DESIGN OÜ transfers the personal data necessary for the execution of payments to the authorized payment processor Maksekeskus AS.

 

Shipment

Goods are shipped to the all around the world.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method. All shipments within EU generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale. All shipments outside of EU are guaranteed to arrive within 30 calendar days. We have the right to ship goods in up to 45 calendar days in exceptional cases.

 

Returns

Please open and check your order within a reasonable time (usually 5 days) from receipt of goods and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.

 

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be
listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act.) The right of withdrawal does not apply if the purchaser is a legal person. To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods. To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: declaration of withdrawal) to the e-mail address within 14 days of receiving the goods. The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract. The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost. The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

 

Damaged or Faulty Goods

If your purchase is faulty or damaged, please contact us as soon as possible to arrange a replacement or repair.
If a repair is required this will be carried out within a reasonable time (usually within 28 days)
Refunds will be issued in a reasonable time (usually within 7 days) after satisfactory receipt of the returned goods.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

 

Guarantee

All products have a guarantee of 1 year from the date of receipt.